Q&A
Here are some of the most frequently asked questions we receive from our customers.
1. How can I track my order?
You can track your order using the tracking number provided in your email by visiting the carrier’s website. Alternatively, click[here]to track your order directly on our official website.
2. How long does shipping take?
Most orders are delivered within 3–7 business days.
3. Why did I buy two e-bikes but only receive one tracking number or have them arrive at different times?
Since each e-bike is shipped separately, it’s possible that due to the shipping carrier, they may arrive at different times. Please don’t worry. If you have any questions, feel free to contact our customer service department for the latest updates.
4. Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible to request changes or cancellation.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, Klarna, Affirm, and other secure payment options at checkout.
6. Are electric bikes for sale fully assembled when delivered?
Most electric bikes are partially assembled for safe shipping. Basic assembly, such as attaching the handlebars, pedals, or front wheel, is usually required. Detailed instructions and tools are commonly included, making the process straightforward for most riders.
7. How do I choose the right ebike for my needs?
To choose the right ebike, consider your riding terrain, distance, budget, and riding style. For example, off-road electric bikes are better for trails and uneven terrain, while commuter ebikes are ideal for daily city riding. Battery range and motor type are also important factors.
8. What is the average range of electric bikes for sale?
Most electric bikes offer a riding range between 30 and 70 miles per charge, depending on battery size, rider weight, terrain, and assist level. Riding in pedal-assist mode typically provides a longer range than full throttle use.
9. What kind of maintenance do electric bikes need?
Electric bikes require similar maintenance to regular bicycles, including brake adjustments, chain lubrication, and tire checks. Battery care and occasional electrical inspections are also important to ensure long-term performance and safety.
10..Do electric bikes come with a warranty?
All Aipas bikes are covered under our 1-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects.
11. Is an electric bike suitable for beginners or older riders?
Yes, electric bikes are suitable for beginners and older riders because pedal assist reduces physical strain and makes riding easier. Adjustable assist levels allow riders to control how much effort is required, making ebikes accessible to a wide range of users.